FAQs

Shipment & Process

How do I track my order?

You will receive a confirmation email with a tracking link, allowing you to follow your order all the way home. Please allow 5-7 days for the carrier to scan your package into their system.
Note: If you can't track your order, please double-check your Email address, your Order ID, or contact us for support.

Why has the tracking status not been updated? What should I do?

Tracking information may not be updated immediately for several reasons, including:
The tracking number has just been created, and it may take up to 7 business days for updates due to delays in scanning and website updates.
The package may not be scanned until it reaches the regional hub near the destination.
However, if your tracking status has not been updated for over 10 business days, please contact us for immediate assistance.

Do you ship worldwide?

Yes, we do. The shipping time will depend on the country of delivery.

How long does order processing take?

Order processing typically takes 3-5 business days from the time your order is placed until it is ready for shipping.

How can I reach customer support if I encounter any difficulties?

You can contact us via email at embroigift@gmail.com.
Design Proof & Confirmation

How will I receive my Design Proof/Confirmation?

We will send your Design Proof/Confirmation via email for all personalized orders.

Can I customize additional information for my order?

Yes, you can. Please provide any additional information or requests in the Notes section when placing your order. We will contact you for confirmation before proceeding with the embroidery.

How long does it usually take to receive the Design Proof/Confirmation?

Typically, you can expect to receive your Design Proof/Confirmation within days from the date of your order. In many cases, it may arrive 1-2even sooner.

Could the delivery of the Design Proof/Confirmation be delayed?

Yes, during peak seasons such as holidays, the delivery of the Design Proof/Confirmation may be extended beyond the typical timeframe mentioned. We appreciate your understanding during these busy times.

How can I ensure I receive my Design Proof/Confirmation?

You can monitor your email inbox for updates sent to embroigift@gmail.com.

What should I do if I haven't received my Design Proof/Confirmation within the expected timeframe?

If you haven't received your Design Proof/Confirmation within the specified timeframe and it's not during a peak season, please reach out to our customer support team at embroigift@gmail.com for assistance.

Can I make changes to the design after receiving the Design Proof/Confirmation?

Yes, you can make changes to the design after receiving the Design Proof/Confirmation. Please contact our customer support team promptly to discuss any modifications you'd like to make.

Can I change to a new photo?

Yes, you can. Please contact us about the changes within 24 hours before we start the design.

Is there any additional charge for making changes to the design?

Generally, there may be a fee associated with making significant changes to the design, depending on the complexity of the alterations. Our customer support team will provide you with more details regarding any applicable charges.